Privacy Policy

Transparency, trust, and legal clarity

Privacy Policy

Last updated: 12 February 2026

1. Company Information

This website and related services are operated by:

WELCOME MIDDLE EAST FZCO
Commercial License: 60478
Issued by: Dubai Economic Zone Authority
Registered Address:
Digital Park, Building A3
Dubai Silicon Oasis
Dubai, United Arab Emirates

Managing Director: Hicham A.
Email: contact@welcometo-dubai.com

2. Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect personal data when users interact with:

  • Our websites
  • Meta (Facebook & Instagram) lead forms
  • Email communications
  • Booking and contact services

We comply with the GDPR (EU Regulation 2016/679) and applicable UAE data protection regulations.

3. Personal Data We Collect

  • First and last name
  • Email address
  • Phone number (including WhatsApp)
  • Country of residence
  • Service interest or inquiry details
  • IP address and technical usage data (via analytics tools)

4. How We Collect Data

  • Meta (Facebook & Instagram) Lead Forms
  • Website contact or inquiry forms
  • Direct user contact via WhatsApp or email

All personal data is collected with explicit user consent.

5. Purpose of Data Processing

  • Responding to inquiries
  • Providing booking links or service information
  • Customer communication and follow-ups
  • Sending introduction or service-related emails
  • Improving our services and communication quality

We do not sell or misuse personal data.

6. Email Marketing & Automation

  • Email communications are sent using Klaviyo
  • Emails are sent only to users who explicitly opted in
  • Automated welcome or introduction emails may be triggered
  • Occasional important service updates may be sent
  • No mass or aggressive marketing campaigns are used
  • Each email includes a one-click unsubscribe option

7. Third-Party Tools & Services

  • Meta Platforms Inc. (Facebook & Instagram Lead Forms)
  • Zapier Inc. (data transfer automation)
  • Klaviyo Inc. (email delivery and automation)
  • WhatsApp (Meta Platforms Inc.) for direct communication

All providers are GDPR-compliant and process data only on our instructions.

8. Legal Basis for Processing (GDPR Art. 6)

  • User consent (Art. 6(1)(a))
  • Contractual necessity (Art. 6(1)(b))
  • Legitimate interest (Art. 6(1)(f))

9. Data Retention

  • Only as long as necessary for its intended purpose
  • Until the user withdraws consent
  • As required by legal obligations

Inactive contacts are regularly reviewed and deleted.

10. User Rights

  • Access personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • File a complaint with a supervisory authority

Requests can be sent to: contact@welcometo-dubai.com

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

12. Changes to This Policy

We may update this Privacy Policy when required. The latest version will always be published on this page.